Legal
Claims & Complaints
Last updated: 1 November 2026
Reporting loss or damage
Note any visible damage or shortage on the delivery receipt, take photos and notify us in writing as soon as possible at info@gelletransport.com with your reference number.
Complaints
We take every complaint seriously and aim to acknowledge it within two business days.
Contact
Gelle Transport LLC, 310 Armour Rd Suite 209, North Kansas City, MO 64116, United States · +1 (816) 482-2607 · info@gelletransport.com
Insurance & claims: FAQs
Is my freight insured?
Carriers maintain cargo insurance subject to policy limits and terms; ask us for a certificate of insurance.
Can I request a certificate of insurance?
Yes, contact us and we will provide one.
What should I do if freight arrives damaged?
Note the damage on the delivery receipt, take photos and notify us in writing as soon as possible.
How do I file a claim?
Send your reference number, photos, invoices and a description — see claims and complaints.
Is there a time limit for claims?
Yes, time limits apply under carrier terms and law, so report issues immediately.
What is a clean delivery receipt?
A delivery receipt signed without exceptions, which can make later damage claims harder.
Should I buy additional cargo insurance?
For high-value freight, consider additional coverage beyond carrier liability.
How can I prevent damage?
Package and palletise properly, secure loads and give accurate descriptions.